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FAQ

SHIPPING & CUSTOMER SUPPORT FAQ:

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What are the different modes of transportation available for shipping goods?

The main modes of transportation include road (trucking), rail, air, and sea (ocean freight).

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How can I track my shipment once it has been dispatched?

6S Trinity Transport offers tracking and can be used to monitor the status and location of your shipment online.

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What is the difference between LTL (Less Than Truckload) and FTL (Full Truckload) shipping?

  • LTL shipping involves sharing space on a truck with other shippers, while FTL shipping utilizes the entire truck for a single shipment.

  • LTL Shipments tend to be non rushed shipments, as trucks need to unload and sometimes reload at different locations along their route.

 

What factors influence shipping costs?

Shipping costs are influenced by many factors such as distance, weight, size, shipment type, and fuel.

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How can I request a freight quote for my shipment?

You can request a freight quote by emailing info@6strinitytransport.ca or office@6strinitytransport.ca and our team of experts will be happy to assist you. They will ask you some important questions to help identify details such as origin and destination, weight, dimensions, and any special requirements.

CUSTOMER RIGHTS & RESPONSIBILITIES

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Customer Rights:

  • Safe Transportation: You have the right to expect safe transportation of your goods without damage or loss.

  • Timely Delivery: You have the right to expect your shipment to be delivered within the agreed-upon timeframe.

  • Transparent Pricing: You have the right to receive clear and transparent information about the pricing of transportation services, including any additional fees or charges.

  • Accurate Tracking: You have the right to track your shipment and receive updates on its status during transit.

  • Privacy and Security: You have the right to expect that your personal information and shipment details are kept confidential and secure.

 

Customer Responsibilities:

  • Provide Accurate Information: It is your responsibility to provide accurate and detailed information about your shipment, including weight, dimensions, and any special handling requirements.

  • Proper Packaging: You are responsible for ensuring that your goods are properly packaged and secured for transportation to prevent damage during transit.

  • Compliance with Regulations: You must comply with all relevant regulations and requirements for shipping goods, including customs documentation for international shipments.

  • Payment and Terms: It is your responsibility to pay for transportation services as agreed upon and adhere to the terms and conditions of the transport contract.

  • Communication: You should communicate any changes or special requests regarding your shipment to the transportation company in a timely manner.

CUSTOMER BENEFITS OF EFFECTIVE USE OF THE BILL OF LADING​

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  • Legal Protection: The BOL acts as a legal document that outlines the terms and conditions of the transportation contract. By carefully reviewing and understanding the BOL, you can ensure that your rights and responsibilities are clearly defined and protected.

  • Proof of Shipment: The BOL serves as proof that your goods have been received by the carrier for transportation. It includes details such as the type and quantity of goods, shipment origin and destination, and any special instructions or handling requirements.

  • Tracking and Tracing: The information provided on the BOL, such as the shipment's tracking number and reference details, can be used to track and trace the status and location of your shipment during transit. This helps you stay informed about the progress of your delivery.

  • Delivery Confirmation: Upon delivery, the consignee (recipient) will typically need to sign the BOL as proof of receipt of the goods. By confirming the delivery details on the BOL, you can verify that the shipment was received in good condition and according to the agreed-upon terms.

  • Addressing Discrepancies: In the event of any discrepancies, damages, or issues with the shipment, the BOL serves as a reference point for resolving disputes. By documenting any discrepancies on the BOL at the time of delivery, you can seek recourse or file a claim with the carrier if necessary.

  • Customs Documentation: For international shipments, the BOL is used as one of the key customs documents required for clearance. Ensuring that the BOL accurately reflects the contents of the shipment can help expedite the customs clearance process and avoid delays.

  • Insurance Coverage: Some shipping contracts may include insurance coverage for the goods in transit. The details of the insurance coverage and any limitations or exclusions are often specified on the BOL. By reviewing this information, you can confirm the level of insurance protection for your shipment.

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